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Monday, February 13, 2012

3 Most Problem In Employee Turnover




Talking about employee turnover, most of time there are several "unaccounted" cost when this problem happened to us. Here's the 3 most "unaccounted" cost : 

#1 CREDIBILITY LOST 

Most of time, there are 2 major happening in credibility when turnover take place. 

a. Inside - Business, credibility relate with leadership. If you have employees that have big influence , and they resign, there are big possibilities the other employee will resign too. 

b. Outside - Business, we will face every difficulties except "inside" business problem. Could be customer service not fulfill just like it was, delayed logistic or something else. 
Several week ago my employee has resign, we face problem exactly just like this. 


#2 CHAIN REACTION 

Imagine there are 100 employee to keep our business running, now there are only 80, or 90 of them. How all those job can be done while you don't have another employee to replace them ? 2 choice for sure : 
a.  now employee have 2 or 3 deskjob to get done ( very-very less effective, distract them for what they're really good at )
b.  you doing it by yourself ( very not recommended, we will exhausted) 


#3 WE LOSS OUR CUSTOMER

When the important employee ( the most affect your business ) leaves, it will impact customer satisfaction. Customer doesn't feel satisfied because they're not met with want and need.Result, your customer will gone. 

In all experience we had, it's important to make a system for employee, starting from how they got accepted, how they got training, all procedures when they work in our business,  until they leaves in your business. Several week ago we make detailed system because several employee that really effect our business is leaves, resulting our customer satisfaction below the standard.  

Now we don't have that  problem, one of very effective system is make the contract very clear. We really have spend a lot of money to train them. If they leaves, they must pay the expense that we spend. 

All of "unaccounted" cost problem is not complicated, because we have " time" when problem occur. The important thing is act quick and right.  

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